Carefree secure booking guarantee

Book with a good feeling at gives you a good feeling when booking and travelling with our "sorglos-sicher-buchen-Garantie".

  • Protection of your deposit - No hidden costs!

100% refund of your deposit if you cancel your stay in due*.

*The periods mentioned in the cancellation conditions of the booked accommodation handed over with the booking confirmation are authoritative for the free refund of your deposit. Contractually agreed full prepayments for tariffs such as "Non-refundable Rate" or other special tariffs for which a full prepayment is deemed to have been agreed for other reasons shall not be deemed a "deposit".

  • Payment Protection

At you do not have to enter any payment details when booking. You decide after you have received the booking confirmation whether you would like to pay by bank transfer, credit card or SEPA direct debit.

In most fares you only have to pay a small deposit, the balance will be paid on site at your accommodation**. does not store any payment data of its customers.
If you pay by credit card, you make the payment on the website of our payment provider "Six Payment Services", which currently stands for the highest security for payments on the Internet.

** Excluded from this are special rates such as "Non refundable Rate" or rates for which for other reasons a larger deposit or full prepayment is deemed agreed at the time of booking.

  • Personal Customer Service

You can reach our customer service for problems of any kind via e-mail, chat or german landline number practically 24 hours a day, 365 days a year. Chat and tel. availability 09.00 - 22.00 o'clock. We also mediate in case of problems and complaints in accommodation. You can find our personal consultation times here.

  • Personal help with emergency rebooking

If unexpectedly your booked accommodation is not available due to hotel cancellation or overbooking, we will help you personally to get a replacement accommodation.

Our hotel experts will be happy to advise you personally on the selection of your hotel. Call us from the German landline on +49 3379 34 196 34. Costs by mobile phone and from abroad may be higher.