Preferred hotels - the most frequently asked questions
- What is a "Preferred Hotel" on fincahotels.com?
A “Preferred Hotel” on fincahotels.com offers you special extras that you won't get for free from other providers.
- Have hotels paid for their listing on ‘Preferred Hotels’?
No, a hotel listing on ‘Preferred Hotels’ cannot be purchased by a hotel for a fee, nor can it be acquired by our agency through higher commission payments. A hotel qualifies for ‘Preferred Hotels’ only through additional free exclusive services that our customers receive on site at the hotel for their booking via fncahotels.com.
- How can I recognise a ‘Preferred Hotel’ on fincahotels.com?
You can see that a hotel offers special complimentary extras for guests booking through fincahotels.com by the ‘Preferred Hotels’ note in the description text in the hotel profile and the green gift icon in the photo in the image gallery and in the search results.
- Are the room rates for ‘Preferred Hotels’ more expensive than other hotels on fincahotels.com?
No, the room rates at Preferred Hotels are not higher. The exclusive inclusive services for those booking through fincahotels.com do not have a negative impact on the price. On the contrary, room rates on fincahotels.com are often even cheaper than those of competitors.
- Can I have the equivalent value of unused extras paid out in cash?
No, cash payments for unused complimentary extra services at the hotel are not possible.
- Can I save unused extra services for my next stay?
No, complimentary extras expire at the latest upon departure.
Preferred Hotels – Book hotels with exclusive benefits
When you book through fincahotels.com one of our “Preferred Hotels”, you will receive a special gift as a small token of our appreciation, such as a welcome cocktail, a bottle of wine or a wellness treatment at the hotel. In addition, you will benefit from special offers and, thanks to our close cooperation with the hotels, you will often be assigned the most beautiful rooms.
Depending on the hotel, the hotels offer you the following free extras
Examples
- Bottle of wine & fruit on arrival
- Welcome drink on arrival
- Free access to the spa area
- Discounts or credit on restaurant services
- Credit on wellness treatments
- Coffee & cake
- Free massage
- Free dinner
- Late check-out (subject to availability)
You will find the type of extra service in the hotel profiles of the participating hotels.
The fincahotels extras are a voluntary service provided by the hotels. Extra services may be limited in time and season. Free extra services cannot be combined. There is no legal entitlement to receive and use free exclusive services. Such services may be partially or completely cancelled by the hotels at any time without this constituting a defect in the room booking. Exclusive services that are not used expire upon departure. A cash payment of the equivalent value is not possible.